SHIPPING METHODS & TIMES
Shipping Cost $9.99.
All Orders Over $30.00 Free shipping.
The shipping details listed below are estimates. Shipping costs may vary based on order size and weight, destination, and your personal shipping preference. You will have the opportunity to review your actual shipping cost when you begin the checkout process.
For your protection, orders over $200 may be sent “Signature Required”.
Our shipping method currently available is DHL eCommerce.
WHERE IS MY ITEM COMING FROM?
Most of our in-stock products are shipped from the United States – Our warehouse is based in the United States.
Since we also ship to different countries, we’ve partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time. For presale orders & international orders, you may receive the item from any of these warehouses.
Different warehouses mean that sometimes your order may come in different packages at different times, but that’s about it. No worries, we’ll keep you informed with the tracking numbers of different packages.
PROCESSING
In-stock items are purchased from our ship within 24 hours.
Packages typically arrive about 7-12 days after they are shipped (Depending on Shipping Method). Alaska, Hawaii, Puerto Rico, and Guam orders may take considerably longer than estimated.
Orders placed on holidays, Saturdays, or Sundays will be processed the following business day.
We only sell in the United States and only ship to the United States.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
TRACKING YOUR PACKAGE
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. Please enter your tracking number to track your order, click here
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please email us comor contact us online, from 9 am-5 pm PST.
INTERNATIONAL SHIPPING
We proudly fulfill international orders through different global shipping methods.
MILITARY ADDRESSES
Please allow 5-7 additional business days for orders shipped to military addresses as they are considered international orders.
P.O. BOXES OR APO BOXES
Please note that UPS does not deliver to PO Boxes or APO addresses. For PO Boxes or APO addresses, please be sure to select USPS as your shipping method.
WEEKENDS & HOLIDAYS
Weekends and Holidays are excluded from shipping times. For more accurate shipping times on holidays, please contact our Customer Care Team.
LOST PACKAGE?
If the tracking information for your package says the package was “delivered,” first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any “attempted delivery” notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the page with your tracking number for more information.
If the carrier cannot provide a resolution please contact our Customer Care Team.
MORE INFORMATION
Please note that UPS and USPS do not guarantee the arrival dates of packages.
Transit begins the first business day after an order is shipped.
Unfortunately, shipping costs cannot be refunded for packages delayed due to adverse weather conditions.
Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. We cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
1. Possible Reasons for Delay
2. Severe weather conditions
3. International customs procedures